Delivery Policy
At Bright Mind Kids, we aim to deliver your order as quickly and smoothly as possible.
1. Order Processing Time
- All orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing times may be slightly extended
2. Delivery Timeframes (South Africa)
Physical Books:
- Standard Delivery: 5–10 business days nationwide
- Outlying areas: 7–12 business days
We work with trusted courier partners to ensure safe and reliable delivery.
3. Digital Products (E-Books)
- E-books are delivered via email
- Delivery time: Instant to within 24 hours after purchase
- If you do not receive your e-book, please check your spam/junk folder or contact us
4. Shipping Fees
- Shipping fees (if applicable) will be calculated at checkout
- We may offer free delivery promotions from time to time
5. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email
- Please allow up to 24–48 hours for tracking updates to reflect
6. Delays
While we strive to meet all delivery timelines, delays may occur due to:
- Courier delays
- High order volumes
- Weather or unforeseen circumstances
We appreciate your patience and understanding.
7. Incorrect Address
Please ensure that your shipping details are correct at checkout.
- We are not responsible for orders delivered to incorrect addresses provided by the customer
- If you notice an error, contact us immediately before your order is shipped
8. Contact Us
If you have any questions about your delivery, please contact us:
Email: support@brightmindkids.co.za